Plumbing & Electrical Bros are Perth’s premier Plumbing & Electrical company, and our reach extends nationwide across Australia. As the fastest-growing trade business in the country, we are poised for remarkable expansion, making this the perfect time for you to join our team of skilled professionals.
Our firm commitment to reliability, professionalism, and the delivery of great quality workmanship shapes our identity. We’re not just tradespeople; we are customer service superstars who take each job seriously, ensuring that our customers receive the experience they deserve.
We are changing the perception of plumbing, and our customer-centric approach has set new industry standards for 5-star service and customer satisfaction. We believe in recognising and rewarding hard work, and our core values drive our continuous growth.
About the Role
Are you ready to take the helm in a dynamic and growing maintenance division? We seek a dedicated and meticulous Head of Invoicing, Quality, & Compliance to join our Perth team. This role is pivotal in our business, as it’s all about maintaining our leadership position. As the Head of Invoicing, you’ll be entrusted with the end-to-end quality control of our service delivery.
- Daily Invoicing: You’ll be at the forefront of our invoicing process, ensuring accuracy and timeliness.
- Time Sheet Management: Coordinating and verifying time sheets to guarantee accurate billing.
- Supplier Processing: Efficiently handle supplier data through automated importing.
- Quality Assurance: The linchpin for maintaining the highest service quality standards. Identify and address quality issues and propose tailored solutions to the management team.
- Client Billing: Ensure our clients are charged correctly, leaving no room for errors.
- Customer Interaction: Engage with valued clients through calls, emails, and queries. We take pride in treating our customers like gold, so going the extra mile should be second nature to you.
- Operational Reporting: Generate and manage operational reports to track key performance indicators, ensuring data-driven decision-making.
Are you a positive, friendly, team-oriented individual who thrives on tackling challenges head-on? Are you comfortable having difficult conversations when necessary? If so, you might be the perfect fit for this role.
- Plumbing or Technical Construction Knowledge: While not mandatory, having plumbing or technical construction knowledge would be advantageous.
We would like to hear from you if you’re ready to significantly impact our maintenance division, ensuring our clients receive great service and accurate billing. Join our team and be an essential part of our journey towards excellence.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you’re the ideal candidate for the Head of Invoicing, Quality & Compliance position. We look forward to welcoming the newest member of our team!