Mitch Gross, Director of Plumbing Bros Chatswood, spent a large part of his professional career in corporate life working at eBay as a General Manager in San Jose, California and Sydney. Mitch acquired invaluable skills during his time at eBay starting with relentless customer focus.
Mitch works closely with staff to ensure they are always putting the customer first. He’s also consistently working with staff to sharpen their communication and project management skills whilst the team uses the latest job management software in order to deliver a flawless customer experience.
Our vision for Plumbing Bros is to delight our customers by offering a professional, thorough and prompt service to our customers. Plumbing Bros is changing the perception of plumbing and we do this by ensuring that 100% satisfaction is achieved during each job that we work on, ranging from residential work, maintenance or new builds and renovations. Our aim is for customers to be satisfied by the service they receive from Plumbing Bros to leave a 5-star review on the socials each time they deal with us.
Dedication, persistence and hard work is non-negotiable and this is what our team will deliver.
We look forward to being able to assist you with any of your plumbing needs.
Our Core Values:
Our 5-star Service:
- LIFETIME WARRANTY We stand behind every job we do. If there is a problem caused by faulty workmanship, we will make good. For the lifetime of the job. Of course, all standard product manufacturers warranties apply.
- 7 DAY RATES We like to keep things simple. Our standard hourly rate applies every day – between 8am and 5pm. Outside of those hours the rate is 1.5x. For any emergency service, the rate is 2x.
- ON-TIME PROMISE Being reliable is very important to us. We will arrive at your door within a 2 hour appointment window, well presented and ready to go. If we are late, you receive a $25 voucher for every 25 minutes.
- TRIPLE CHECK To ensure the quality of all our work, we make sure every job is checked THREE TIMES! By more than one person, if possible and in front of the customer, if possible.
- 24/7 EMERGENCY Plumbing Bros. are always on call for emergency service or advice. In fact, in a plumbing emergency we aim to be there within two hours of your call.