Rob and Karolina are a passionate and determined husband and wife duo who are working together to establish the Burleigh Waters branch of Plumbing Bros. We have established franchise businesses within the fitness industry and now wish to use our business acumen on ensuring that all clients experience no stress when it comes to finding the right plumber.
Our vision is to offer a professional, thorough and prompt service to our client base. Plumbing Bros exists to change the perception of plumbers in general and we do this by ensuring that 100% satisfaction is achieved during each job that we work on, ranging from residential work, maintenance or new builds and renovations. Our aim is for clients to be satisfied by the service they receive from Plumbing Bros to leave a 5 star review on the socials each time they deal with us.
What are the 5-star expectations you can expect from us?
- Life time Warranty. We stand behind every job we do. If there is a problem caused by faulty workmanship, we will make good. For the lifetime of the job. Of course, all standard product manufacturers warranties apply.
- 7-day rates. We like to keep things simple. Our standard hourly rate applies every day – between 8am and 5pm. Outside of those hours the rate is 1.5x. For any emergency service, the rate is 2x.
- Being reliable is very important to us. We will arrive at your door within a 2 hour appointment window, well-presented and ready to go. If we are late, you receive a $25 voucher for every 25 minutes
- To ensure the quality of all our work, we make sure every job is checked THREE TIMES! By more than one person, if possible and in front of the client, if possible.
- Plumbing Bros. are always on call for emergency service or advice. In fact, in a plumbing emergency we aim to be there within two hours of your call.
We come from a place where dedication, persistence and hard work is non negotiable and this is what our team will deliver. Rob has amazing communication skills and a keen sense for following processes and ensuring that team culture is always positive and strong. Karolina will bring strong management skills to the team ensuring all processes and systems are followed. She also brings a strong client service mentality and an ability to think strategically and solve problems quickly and efficiently.
We look forward to being able to assist you with any of your plumbing needs.